Welcome to Kelly Sandy, where fashion meets elegance. Below, you’ll find answers to some frequently asked questions about our products, services, and policies. If you need more information, feel free to reach out to us at [email protected].

1. What type of women’s apparel do you sell?

We offer a wide range of women’s apparel, including dresses, tops, skirts, outerwear, loungewear, activewear, and more. Our collection is designed to cater to every occasion, from casual daywear to elegant evening attire.

2. Do you offer plus sizes or different size ranges?

Yes! We are committed to inclusivity and offer a wide range of sizes, including petite, regular, and plus sizes. You can find size guides on each product page to help you choose the perfect fit.

3. How do I find my correct size?

Each product page includes a detailed size chart to help you find the right fit. If you’re between sizes or need additional help, you can contact us at [email protected] for personalized assistance.

4. What materials do you use in your clothing?

Our products are made from high-quality materials such as cotton, linen, silk, polyester, viscose, wool, and blends of these fabrics. We provide material details for each item on its product page, so you know exactly what you’re purchasing.

5. How do I place an order?

You can easily place an order by browsing our collection on kellysandy.com, selecting the items you wish to purchase, and proceeding to checkout. If you encounter any issues during the process, feel free to email us at [email protected].

6. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay and Google Pay
  • Klarna for buy-now-pay-later options, where available.

7. Do you offer discounts or promotions?

Yes, we frequently run promotions and offer seasonal discounts. You can subscribe to our newsletter to stay updated on upcoming sales and exclusive offers. Be sure to check our Sales section for ongoing discounts.

8. How do I apply a promo code?

At checkout, you will see a box labeled “Promo Code” where you can enter any valid coupon or promotional code. The discount will be automatically applied to your order once the code is verified.

9. Can I cancel or modify my order?

You may cancel or modify your order within 24 hours of placing it, provided that it has not yet been shipped. To request a cancellation or modification, please email us at [email protected] with your order details.

10. What is your return policy?

We offer a 30-day return policy on eligible items. Items must be unworn, unwashed, and in their original packaging with tags attached. To initiate a return, visit our Returns page or email us at [email protected]. For more details, see our Returns and Exchanges page.

11. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.

12. How long does shipping take?

Shipping times depend on your location. Domestic orders typically take 3-7 business days, while international shipping may take 10-20 business days depending on customs clearance. We offer expedited shipping options for faster delivery.

13. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and times may vary depending on the destination. Please note that international customers are responsible for any applicable customs duties and taxes.

14. What if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item. We will work with you to resolve the issue, including offering a replacement or refund.

15. What if the item I want is out of stock?

If an item is out of stock, we encourage you to sign up for restock notifications on the product page. You will receive an email as soon as the item is available again.

16. Do you offer gift cards?

Yes, we offer gift cards in various amounts, which can be purchased directly from our website. Gift cards are delivered via email and can be used for any online purchase at kellysandy.com.

17. Can I request fabric samples before purchasing?

Unfortunately, we do not offer fabric samples. However, detailed fabric descriptions are provided on each product page to give you an idea of the material and texture.

18. How do I care for my Kelly Sandy apparel?

Care instructions vary by item. Each product page provides specific care instructions to ensure the longevity of your clothing. Generally, we recommend washing on a delicate cycle with cold water and line drying to preserve the quality of the fabric.

19. How do I contact customer service?

You can reach our customer service team by emailing us at [email protected]. We are available to answer any questions you may have regarding your order, products, or general inquiries.

We hope this FAQ has answered your questions! At Kelly Sandy, we strive to make your shopping experience as seamless as possible. If you need further assistance, don’t hesitate to reach out to us at [email protected]. Happy shopping!