Welcome to Kelly Sandy, where we strive to offer the best shopping experience for all your women’s apparel needs. This Shipping and Return Policy outlines our processes for delivering your orders and handling returns or exchanges. Please read carefully to understand your rights and our commitments. If you have any questions, feel free to contact us at [email protected] or visit our website at kellysandy.com.

1. Shipping Information

We aim to deliver your items as quickly and efficiently as possible. Here’s a breakdown of how our shipping process works:

1.1 Shipping Rates and Options

  • Standard Shipping: Available for most regions. Standard shipping typically takes 5-7 business days from the date of shipment.
  • Expedited Shipping: If you need your order faster, we offer expedited shipping options that deliver within 2-3 business days for an additional fee.
  • International Shipping: We ship worldwide! International shipping rates vary depending on the destination, and delivery times range from 10-14 business days. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

1.2 Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing your purchase. You will also receive a shipping confirmation email once your order has been dispatched, along with tracking information.
  • Delays: In rare cases, there may be unforeseen delays due to high demand, weather conditions, or customs processing. We appreciate your patience in such situations and are always here to help with any concerns.

1.3 Shipping Restrictions

  • P.O. Boxes: We do not deliver to P.O. Box addresses. Please ensure you provide a valid street address for your order.
  • Shipping Carrier: Our primary shipping carriers are DHL, FedEx, and USPS for domestic and international deliveries. Carrier choice may vary depending on your location.
  • Customs and Import Taxes: For international shipments, customers are responsible for any applicable customs fees, import taxes, or other charges imposed by the destination country.

2. Return Policy

At Kelly Sandy, your satisfaction is our priority. We understand that sometimes purchases don’t go as expected. To ensure a smooth and hassle-free return process, we’ve outlined our return policy below.

2.1 Eligibility for Returns

We accept returns for unused, unworn, unwashed, and undamaged items with all original tags attached within 30 days of the delivery date. Items not meeting these criteria will not be eligible for return.

The following items are non-returnable:

  • Sale or clearance items
  • Gift cards
  • Items marked as final sale
  • Customized or personalized products

2.2 Return Process

To initiate a return:

  1. Contact Us: Email our customer support team at [email protected] with your order number and reason for the return.
  2. Return Authorization: Once we approve your return request, we will provide you with a Return Authorization (RA) number and detailed return instructions. Please do not send items back without obtaining an RA number.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure your return arrives safely. We are not responsible for lost return packages.

2.3 Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take an additional few days for the refund to appear on your statement, depending on your bank or payment provider.

Original shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., you received the wrong or damaged item).

2.4 Exchanges

If you wish to exchange an item, please follow the same steps outlined in the return process. Once your return is received and processed, we will send out the exchange item. Please note that availability of replacement items is subject to stock. If the desired item is unavailable, we will issue a refund.

3. Damaged or Defective Items

We take pride in the quality of our products, but if you receive a damaged or defective item, we’re here to make it right.

3.1 Reporting Issues

  • Contact Us: If your item arrives damaged or defective, please email us at [email protected] within 7 days of receiving the product. Include your order number, a brief description of the issue, and photos of the damaged or defective item.
  • Resolution: We will review your claim and, if approved, offer you a replacement or full refund, including any shipping fees. In most cases, we will request that the damaged or defective item be returned to us.

4. Cancellations

4.1 Order Cancellations

You may cancel your order within 12 hours of placing it for a full refund. After this period, your order will enter the processing stage, and cancellations may no longer be possible.

4.2 Contacting Support for Cancellations

To request an order cancellation, please contact our support team at [email protected] with your order number as soon as possible. If the order has already been processed or shipped, you may need to follow the return process.

At Kelly Sandy, we value your business and are dedicated to providing a seamless shopping experience. Whether you’re waiting for your new favorite piece to arrive or need help with a return, our team is here to assist every step of the way.

For any questions or concerns regarding our shipping and return policy, don’t hesitate to reach out to us at [email protected].

Thank you for choosing Kelly Sandy Women’s Apparel!