Thank you for shopping at Kelly Sandy, where we are committed to providing high-quality women’s apparel with exceptional service. Please carefully read the following sales terms and conditions, as they govern all sales made through our website at kellysandy.com. By placing an order with us, you agree to these terms and conditions. If you have any questions or concerns, please contact us at [email protected].

1. General Terms

These sales terms and conditions apply to all purchases made through kellysandy.com. We reserve the right to modify or update these terms at any time without prior notice. Any changes will be effective immediately upon posting on the website, so we encourage you to review them periodically.

Your continued use of the website following the posting of changes constitutes your acceptance of such changes. If you do not agree to these terms and conditions, please do not place an order.

2. Order Process

  • Placing an Order: You can place an order by selecting items from our product catalog and adding them to your shopping cart. Once you have reviewed your order, proceed to checkout where you will provide your billing and shipping information.
  • Order Confirmation: After placing an order, you will receive an email confirming that we have received your order. Please review this confirmation carefully to ensure that all details are correct.
  • Payment: All orders must be paid in full at the time of checkout. We accept the following payment methods:
    • Major credit and debit cards (Visa, MasterCard, American Express)
    • PayPal
    • Google Pay and Apple Pay
    • Klarna (where available) for installment payments.
  • Order Cancellation: You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To request a cancellation, email us at [email protected] with your order number. After 24 hours, cancellations will no longer be accepted.

3. Pricing and Availability

  • Pricing: All prices on our website are displayed in USD and are subject to change without notice. Prices include applicable taxes unless stated otherwise. If an incorrect price is displayed due to an error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
  • Availability: Products displayed on kellysandy.com are subject to availability. We do our best to maintain accurate inventory levels, but if an item you ordered is out of stock, we will notify you as soon as possible and issue a full refund for the item.

4. Shipping Policy

  • Domestic Shipping: We offer standard and expedited shipping within the United States. Standard shipping typically takes 3-7 business days, while expedited shipping takes 2-3 business days.
  • International Shipping: We ship to most international destinations. International shipping times vary based on your location and customs clearance. Please allow 10-20 business days for delivery.
  • Shipping Fees: Shipping fees are calculated at checkout and are based on your location and the shipping method selected.
  • Customs and Duties: For international orders, customs duties, taxes, and any other import fees are the responsibility of the customer.

5. Returns and Exchanges

  • Return Policy: If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To qualify for a return, items must be unused, in their original packaging, and have all original tags attached.
  • How to Return: To initiate a return, please email us at [email protected] with your order number and reason for return. We will provide you with instructions on how to ship the item back to us.
  • Exchanges: If you wish to exchange an item for a different size or color, you must first return the original item and place a new order for the replacement.
  • Refunds: Once we receive your return, it will be inspected, and if approved, a refund will be issued to your original payment method. Refunds typically take 5-7 business days to process.
  • Non-Returnable Items: For hygiene reasons, certain items, such as intimate apparel, swimwear, and final sale items, are non-returnable.

6. Promotions and Discounts

  • Promo Codes: Promo codes must be entered at checkout to apply to your order. They cannot be combined with other offers, used on previous purchases, or applied to gift cards. Some promotions may have specific exclusions, such as final sale items.
  • Expiration: Promo codes have an expiration date and cannot be applied after the promotion has ended. Check our website or promotional emails for the specific terms of each offer.

7. Intellectual Property

All content on kellysandy.com, including but not limited to product images, descriptions, graphics, and website design, is the intellectual property of Kelly Sandy or its content suppliers. You may not use, reproduce, or distribute any content from our website without prior written permission.

8. Limitation of Liability

Kelly Sandy is not responsible for any indirect, incidental, or consequential damages resulting from your purchase, use, or inability to use our products. Our maximum liability to you under any circumstances is the purchase price of the item(s) you ordered.

9. Dispute Resolution

Any disputes arising from or relating to these sales terms and conditions will be resolved through binding arbitration in accordance with the laws of the state of California, United States. By agreeing to these terms, you waive any right to a trial by jury or to participate in a class action lawsuit.

10. Governing Law

These sales terms and conditions are governed by the laws of the state of California, United States, without regard to its conflict of law principles.

11. Contact Information

If you have any questions or concerns regarding these sales terms, please contact us at:
Email: [email protected]
Website: kellysandy.com

Thank you for choosing Kelly Sandy. We hope you enjoy your shopping experience with us!